Frequently Asked Questions
Everything you need to know about your Daniel Wellington experience.
What is the delivery time and cost for my order?
We offer free standard shipping on orders over a certain value. Delivery typically takes 3-5 business days depending on your location, and you will receive a tracking link via email once your order has shipped.
How do I change the strap on my Daniel Wellington watch?
Most of our watches feature interchangeable straps. You can use the strap-changing tool included in the bottom of your watch box to pop out the spring bars and swap your leather, NATO, or mesh strap effortlessly.
What is your return policy?
You have the right to return any products purchased directly from our website within 30 days of receiving the item. The product must be unused, in its original packaging, and with all protective stickers intact.
Are Daniel Wellington watches water-resistant?
Our watches are generally water-resistant up to 3 ATM. This means they can withstand accidental splashes or rain, but they should not be worn while showering, bathing, swimming, or diving.
What kind of warranty do you offer?
All Daniel Wellington watches come with a limited two-year warranty from the date of purchase. This warranty covers manufacturing defects on the watch itself, such as the movement, case, or crystal.
Which payment methods do you accept?
We accept a wide range of payment options including major credit cards (Visa, Mastercard, American Express), PayPal, and localized options like Klarna and Apple Pay depending on your region.